Managed service providers (MSPs) run your IT: devices, networks, cloud accounts, backups, security and helpdesk support, usually for a predictable monthly fee. For businesses without an in-house IT team, an MSP is often cheaper than one full-time hire.
Compare service-level agreements (response and resolution times), what is included versus billed hourly, and the provider's security practices — an MSP holds the keys to your systems.
What to look for
- Helpdesk with defined response times
- Device management and patching
- Backup and disaster recovery
- Security monitoring
- Microsoft 365 / Google Workspace administration
- Strategic IT planning and budgeting
How pricing works
- Per-user or per-device monthly fees
- Projects (migrations, hardware rollouts) quoted separately
- After-hours and on-site visits may carry extra charges
- Some MSPs bundle security tools; others resell them separately
Model three-year cost with our total cost of ownership calculator.
Providers in this category
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Questions to ask every vendor
- What are your guaranteed response and resolution times?
- What is included in the monthly fee and what is billed hourly?
- How do you secure your own access to our systems?
- Who holds admin credentials if we part ways?
- Do you carry cyber and professional liability insurance?
Red flags
- No written SLA
- Admin credentials held only by the provider
- No offboarding or handover process
- Unclear billing for after-hours work
Frequently asked questions
When should a business hire an MSP?
When IT issues regularly interrupt work, when no one owns security and backups, or when you are about to grow past around ten staff.
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